You have the right to withdraw from your purchase within 14 days from the day you, or a person on your behalf, receive the product that you have purchased on the Website.
Exceptions for certain products
Certain products are exempt from the right of withdrawal. This applies if you have broken the seal on products that cannot be returned for health or hygiene reasons, such as liquid soap and body oil. Products that have been made to your specifications or otherwise have a clear personal touch are also exempt from the right of withdrawal.
Depreciation of used products
If you use a product covered by the right of withdrawal more than necessary to determine its nature, characteristics, and function, we have the right to make a depreciation deduction before making your refund. Such deduction is made by comparing the value of the product upon return with its original value at the time of purchase. To receive a full refund under the right of withdrawal, we recommend that you return the product in its original condition.
How to exercise your right of withdrawal
If you wish to exercise your right of withdrawal, you must notify us within 14 days from the day you, or a person on your behalf, receive or collect your order. You can easily make your return by using the return form included in the package. You can also contact our customer service by emailing email@example.com or by calling 08-700 00 01.
After notifying us that you want to return your purchase, you need to send back the product within 14 days. We recommend that you return the product in the same packaging as you received it, as you are responsible for any damage or loss during the return shipping if the damage or loss was caused by your negligence, such as improper packaging of the product.
You will bear the cost of return shipping, which is 13 € when returning your purchase. For bulky items such as beds, bed frames, and various types of mattress toppers, the cost of return shipping is higher. The actual cost of return shipping for these items depends on the product and how it is to be transported. You will be informed of the applicable cost when contacting our customer service. The cost is up to a maximum of 65€ per package. The cost of return shipping will be deducted from your refund.
Once you have returned your purchase, we will process your refund through our payment service provider within 14 days from the day you notified us of your decision to withdraw from the purchase. However, we will not issue the refund until we have received the product back or you have provided evidence of having sent it back to us. Please note that you are responsible for any damage or loss during the return shipping that results from your negligence.
Our refund will include any shipping costs you paid in connection with the purchase, but only for standard shipping costs. Extra shipping costs incurred due to choosing a more expensive shipping option will not be refunded.
The refund will be made using the same payment method you chose at the time of purchase, unless we agree on an alternative method.